Privacy Policy

Last updated: April 2026

1. Who We Are

INSYNERA LTD is a technology and digital marketing company registered in England and Wales. Our registered address is Flat 2, 296 Chepstow Road, Newport, NP19 8NN. You can contact us at hello@insynera.com.

2. Information We Collect

When you use our website or contact us, we may collect:

• Your name, email address, phone number and company name (when submitted via our contact form)
• Information about how you use our website (via Google Analytics)
• Any information you voluntarily provide when communicating with us

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide our services
• Send you relevant updates about our services (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the basis of legitimate interests (responding to enquiries), contract performance (delivering our services), and consent (marketing communications).

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data is retained for a minimum of 6 years for accounting purposes.

6. Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to processing and request data portability. To exercise these rights, contact us at hello@insynera.com.

7. Cookies

We use Google Analytics to understand how visitors use our site. This uses cookies. You can opt out via your browser settings or Google's opt-out tools.

8. Third Parties

We do not sell your personal data. We may share data with trusted service providers (such as Google Analytics, Mailchimp) who process data on our behalf under strict data processing agreements.

9. Contact

For any privacy concerns, contact us at hello@insynera.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Terms & Conditions

Last updated: April 2026

1. About Us

These terms govern your use of insynera.com and any services provided by INSYNERA LTD (company registered in England and Wales). By engaging our services you agree to these terms.

2. Our Services

INSYNERA LTD provides web development, digital marketing, software development, and related technology services. The specific scope of each project is agreed in writing before work commences.

3. Payment Terms

• A 50% deposit is required before work begins on any project
• The remaining 50% is due upon project completion and before final delivery
• Monthly retainers are billed in advance at the start of each month
• Late payments may incur interest at 8% above the Bank of England base rate
• All prices are exclusive of VAT where applicable

4. Revisions and Scope

Each package includes a defined number of structured revision rounds as stated at time of purchase. Revisions requested beyond the agreed scope will be charged at £75 per hour. Requests that materially change the project brief will require a new proposal.

5. Timelines

Delivery timelines are estimates and are contingent on the timely provision of content, assets and feedback by the client. Delays caused by the client may extend the delivery timeline accordingly.

6. Intellectual Property

All intellectual property created by INSYNERA LTD remains our property until full payment is received, at which point it transfers to the client. We reserve the right to display completed work in our portfolio unless otherwise agreed in writing.

7. Client Responsibilities

The client is responsible for providing accurate content, obtaining all necessary licences for third-party materials, and ensuring all content provided does not infringe third-party rights.

8. Limitation of Liability

INSYNERA LTD's total liability in connection with any project shall not exceed the total fees paid for that project. We are not liable for indirect, consequential or incidental damages.

9. Cancellation

If a client cancels a project after work has commenced, the deposit is non-refundable. Monthly retainers may be cancelled with 30 days written notice.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any queries regarding these terms, contact us at hello@insynera.com.